FAQ
Here you’ll find answers to the most frequently asked questions about Stride Athletes, our shirts, delivery and everything else. If you still have any questions, please don’t hesitate to contact us directly – we’ll be happy to help!
Find your answers here
What makes our running shirts special?
Our running shirts combine performance with style: they’re lightweight, breathable and comfortable to wear – perfect for intense runs, relaxed jogs or everyday life afterwards. The eye-catching back print turns every shirt into a real statement piece and shows that, for us, sport and fashion go hand in hand.
But our products stand for more than just function. They embody a community that celebrates togetherness, movement and unforgettable moments. Anyone who wears our shirt is part of a lifestyle: running together, growing together and looking good whilst doing it.
What payment methods do we accept?
We want to make shopping as easy and flexible as possible for you. That’s why we accept all major payment methods, including American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, UnionPay and Visa. This means you can pay conveniently and securely using the method that suits you best.
How long does delivery take?
Delivery within Germany usually takes 2–5 working days, and 4–8 working days to other EU countries. As soon as your order has been dispatched, you will receive a dispatch confirmation containing all the relevant details. We will process your order as quickly as possible so that your new shirt arrives soon.
Do we offer international shipping?
Yes, we deliver to all EU member states, so your Stride Athletes shirts will arrive wherever you need them! If your preferred delivery address is outside the EU, just get in touch with us – we’re sure to find a solution for you!
How can I return or exchange my shirt?
If you are not satisfied with your order or it doesn’t fit, you can return it to us within 14 days. For further details, please see our refund policy.
How do I take care of the shirts properly?
To ensure your running shirt stays comfortable and breathable for a long time, we recommend gentle care. It’s best to wash the shirt inside out at 30°C with similar colors. Use a mild detergent and avoid fabric softener, as it can coat the fibers of performance fabrics and impair breathability and moisture-wicking.
Ideally, let the shirt air dry or use only a low temperature in the dryer. High heat can stress performance fabrics like polyester and impair their shape and function.
Was your question not answered?
No problem – we’re here to help! If you have any questions, just get in touch. We’re happy to help!
